Paytm — Delay in refund against cancellation due to delay in delivery

Address:Bangalore, Karnataka

I have ordered a matchbook from paytm on 18th June 2015 and they didn't deliver my order.. I have mailed them many times and they kept on saying oder is in transit and the delivery partner is economic express. I have called both courier guys and paytm people. They didn't respond and the courier guys doesn't even have the Bangalore number. After all this drama I have cancelled the order on 29th June due to delay in delivery as their promised date in 24th of June. After the cancellation of order.. It's been more than 5 days and my amount is not refunded. They are keeping on saying they will refund when the order is received by the seller. When the courier guy is not proper when will they receive back the product and when will they refund my amount. I have bought it on credit card and I have to.pay the bill now for that. Please do the needful. And also they are saying they will refund the entire amount as paytm cash. I don't need that to happen. I need all the money to my account. Please do the needful.
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Jul 03, 2015
Updated by Brunda Reddy
Sorry.. It's a MacBook.. Not matchbook...

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