Paytm — Didn't receive the product and refund amount is stucked

Address:

Ranga Reddy, Andhra Pradesh, 500049

I have ordered a product (Bajaj Air cooler) on 6th March, 2016 and 09th March, 2016, they confirmed that, Product is shipped.

I have waited till 15th March, 2016 but till now, product is not delivered. When I call them, they simply said that, they were unable to track it . Escalated the issue 4 times but there is no use. They don't have proper coordination with Logistics partner or else, they are getting commission for deceiving the customers.

Then, after that, I cancelled the order on 19th March, now, they are not initiating the refund amount. They told me to wait, until product receives to the seller.

They don't know, where the product is? then, how come, it will back to seller again? They are not telling correct date, when seller can receive the product.

If they are unable to track of the product, Customer needs to suffer for it?
They are waste candidates. If you people are not capable of delivering the product, why you are selling the products.

I think, Paytym guys have commission for each transaction, they do like this.
Paytm is deceiving the customers . Please ban the Paytm in INDIA.

Don't ever buy any product in Paytm. It is waste site, jaffa site. nobody cares, once we pay the money.

Buy the products, which are COD...

Order number is: [protected]