[Resolved]  Paytm — Is a totally fraud company. Never buy any product from

Address:

Pune, Maharashtra

I bought a Morphy Richards Icon DLX 1000 W Food Processor for Rs 10189 Order No: [protected] which was delivered on 2nd Aug 2015 which was a damaged piece. I informed the company immediately and my return request was accepted on 11th of Aug 2015. I was expecting a reverse pickup like they generally do but now they are asking me to courier the product to the dealer who is in Delhi. I have already wasted Rs 10, 189 on this product and now expecting me to invest my time and money for courier.
I have bought and paid money to Paytm and it is Paytm's responsibility to deliver me a new product without any damages, arrange a pickup for any issue and refund my money. Repeated emails and calls to the customer care are just falling to deaf ears. Its been almost a month and still no one has come to pick up the product nor have I received my refund.
Every person who attends your call will just tell you that its under process and then drop you a mail where you will understand that you have just wasted your time on speaking to the people. They are totally novice, useless, illogical and unreasonable and least bothered. You will never receive any resolution nor will any sensible person from the higher authority will come on the phone to resolve the matter.
Once they have received the money, they are least bothered.
I feel cheated and my hard earned money is wasted trusting PAYTM
PAYTM is totally a FRAUD COMPANY. Never purchase any product from PAYTM.