Paytm — Johnson's baby lotion

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	PAYTM

Hello,
i hope that lodging a complaint here with you guys help me. I am with a lot of hope have looked upto you guys. I ordered a pair of Johnsons lotion (pack of two ) from paytm with First Cry being the seller, under order no. [protected] . The day i received it i found it to be. duplicate or counterfeit as i have been using it since i was a child. I initiated a return request and then 21st february it was accepted. Right since 21st february i am making a fool of myself. I nearly spent 200 for making calls to the customer executives and managers out there at Paytm. Each time i spoke to them they used to say wait for 24-48 hrs. Since then alternately used to send mails to them and got repeatedly same response( being we are sorry for inconvenience and we will arrange for the pick up of your product as it is on urgent or priority basis ) and now today i got an email from them saying my return request was rejected without giving me a bloody reason . If you like i can send across all the mails sent by the paytm executives and managers . i Hope you can help me.