Paytm Mall — order not showing my order amount is deducted no cash back received yet so want to refund my payment of 621 rs

Address:

Jaipur, Rajasthan, 302015

I have placed two orders dated 05-aug-2018 one for the
bluetooth year phone and second one for pigeon glasses
i have done payment though bhim upi using phone pay the payment deducted against order i'd [protected]

but order not display in paytm mall app. no cashback recive.

i want to cancel order same time but the order is not showing in mall app.
i have done lots of calls, lots of mail to paytm care . but not satisfactory solution recive. please cancel my order and intiate refund. because order is not displaying and no cashback recive .