Paytm Mobile Solutions — Amount debited from bank not added to Paytm wallet.

Website:

Paytm wallet

On 30.11.2016 at about 3.45 pm, I was trying to shop a smart phone from "gadgets now" website.

Where I found Paytm wallet payment option( in gadgets now website).

So, I clicked the Paytm and I was taken to Paytm website.

Where Paytm told me the available balance in my wallet is Rs.217 and I have to add Rs.5682 from my bank account.

Then I proceeded the payment option.

After sometime Paytm webpage was showing the transaction has been failed(see the screen shot).

But immediately I got the SMS from my bank that an amount of Rs.5682 has been debited from my account.(see the screen shot of SMS).

I already enquired with Bank and they told me that the amount was paid.

The amount is not added to my Paytm wallet.

Please Help me to recover the amount.

Details of transaction collected from my bank:

Date of transaction 30.11.2016
Time of transaction 15:55:22

Particulars. PAYTMNOIDAIN-30

Ref/cheque no. 10545793

Amount. Rs 5682.00