Paytm Mobile Solutions — Bus booking and cancellation of bus not communicated to us | |||||
We had booked bus in paytm.com FROM TO DATE OF JOURNEY pune kolhapur[protected] PNR: OLVRFI bus was cancelled by Neeta team, Same was not informed to us We reached to boarding point which is 8 km from our site which took 200 rs for cab, my elderly parents 55+ age . my mother leg is operated. We were completely harassed by this situation waited for long time around 3 hrs and no bus appeared on boarding place. we enquired then we came to know bus was cancelled. Neeta said they tried to call to mobile which was registred to them which is [protected] abhibus above number is unknown to me however booking was done from [protected]. where ticket was delivered. No information nothing for cancellation. they had to return from site with another cab to home. I left my office half day and my payment was cut.. My mother and father both were harassed by this. I need compensation from their side How come they can provide anybodies number to bus booking and moreover non of Neeta member was picking phone. very bad customer support from Paytm, they made e wait for 30 mins on call. after the call was and when I provided them my details of this ... 30 mins call waiting after that.they were not transferring call to senior person also. I need my refund total along with compensation of cab services. No sorry and assurance needed for my parents harassment in that condition. FROM TO DATE OF JOURNEY pune kolhapur[protected] REPORTING TIME DEPARTURE TIME STATUS PAYTM TICKET ID 12:50 PM 1:05 PM BOOKED OLVRFI PASSENGER NAME SEAT TICKET PNR Laxman N 51969816 Urmila M 51969816 BOARDING POINT ADDRESS BUS TYPE Hinjewadi-2 [protected], Hinjewadi-2 [protected], Hinjewadi-2 [protected] 2 X 2 - 41 A-C SEATING KOLHAPUR Neeta Tours & Travels TOTAL FARE 608 Was this information helpful? | |||||
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+91 12 0477 0770 [Head Office]
+91 12 0306 2244 [Support]
B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
[protected]
he was completely posing as paytm customer support and asking me to do above.
Kindly edit the booking number in above details and remove same hence no useless person like above calls me.