Paytm Mobile Solutions — Bus Ticket cancelation refund

Hi Team,
I have booked a ticket from Paytm as below.
Bus operator: - Shree Khurana Travels
From: Hingoli to Pune
PNR/Ticket no. :[protected]
Booking ID: - [protected]
UPI Transaction ID # [protected]
Payment amt : - ₹ 1580

As I tried to cancel the ticket the Paytm system not working. I have raised a complaint to the customer care of Paytm. as per Paytm customer care, the executive company will give a full refund as mentioned in the refund policy. I am eligible for a full refund.
My contact: -
Email: - [protected]@gmail.com
Mobile number : - [protected]