[Resolved] Paytm Mobile Solutions — Refund of Rs 222; 1 week over and still waiting

Priyad S

from Bengaluru, Karnataka

Address:	560077
Website:	paytm.com

I made a transaction of Rs 222 on 24th nov 6pm. It was a app issue and it could not be processed. Refund was initiated that day itself and still unprocessed.

I got a reply from Customer care 3 days back saying "Dear Customer

We apologise for any inconvenienc... We have seen an overwhelming surge in usage and queries which has led to this delay.

In case your transaction at Paytm was unsuccessful, you should have got the refund for same. For the successful transactions, you would have already got the benefits.

However, in case your problem is still not solved, please reply to us on this mail and we will ensure that we solve your problem on priority.

Thank you for your continued trust in us."

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Dec 3, 2016

Complaint marked as Resolved

Dec 03, 2016

Updated by Priyad S I have not recieved cashback since 24th Nov for Rs222 offer.

I have seen the Rs222 ad twice since 24th nov.
I have deposited Rs 222 on paytm wallet on 24th and 29th Nov.

both times, there have been payment gate failures but later after one day instead of refunding it to my bank account, it goes to my paytm wallet.

No cashback have been.