Paytm Mobile Solutions — marked account for abusing return policy without justified answer

Website:

www.paytmmall.com

I recently came to know that my account at paytm was marked for abusing the paytm return policy as i made high number of returns and now they have stopped entertaining my return requests as well as not even responding to emails with legitimate answers. Further on calling customer care no help is getting provided stating the account is marked for abusing paytm policies.

On requesting for justified answer, they have no answer rather than saying their system marks it automatically but no one is reviewing it why?? On asking for nodal or greivance contact info to escalate, they simply are denying to share that info as well.

Every response they write to me for issue with the product they delivered stating that your account has been temporarily marked for abusing the policy and it will automatically fix as the transaction in future becomes good, otherwise they will permanently block and report to national cyber crime.

Do they guys really understand what is cyber crime? They are not even ready to hold of their sellers to sell bad products so that such return requests does not happen. I have raised return everytime, i had issue and honestly everytime it was a genuine reason for returning the product.

I am not having that much free time that i will spend money to buy product and then once it arrives i will place a return for it and wait for your courier to pick it up. This whole process invests my time as well.

Since they marked the account as abusing the policy, i am not able to request return now and nor even able to raise the grievance. Further getting a clarification is now next to impossible for me from paytm.

I have issues with order number [protected]. Seller sent open seal item, now no one at paytm is bothered to take down complaint related to it, even tried raising fraud complaint against seller.

I have issue with order number [protected]. Product sold with different sizes of t-shirt, but now xxl is smaller than xl size of the same brand, tried raising the complaint, but no help at all.

Complaint numbers :
Against order number [protected]
35737460
35747858

Against order number [protected]
36346457
36403539
36403539

Its loss for me for more than 1200 rupees, but its again since company is not able to give clarification as well for marking abuse and getting a justification is again a question on system they are running.