Paytm Mobile Solutions — mobile recharge not done last three days it's showing processing

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi sir / madam,
Please solve the issue about paytm recharge, i have try to do recharge of my jio sim of rs. 399/- (Oreder id no. [protected]) but last three days gone but in the app showing its processing, not showing any cancel button in this app, i have try paytm customer care but it's a wrong because no any contact number working
So what can i do i want to refund my amount.