Paytm Mobile Solutions — My money has not been refunded to Bank

Address:

Gurgaon, Haryana, 122001

SIR, I had added ₹14000 +14000 two time to the paytm wallet from the State Bank of patila savings
bank account on january 8th 2017. At the very next minute my paytm order shows transaction
cancelled and refunded to bank. Amount not shown my wallet.Paytm gave an instruction that
it will take 7 working days to refund the money back to the account. The amount is not credited to the account.
When we contacted the paytm customer care through email,
they said that the transaction is successful and they will given reference number But when I contacted
the branch they said the money is not credited and asked to contact the paytm again.
the wallet order ID is [protected] & [protected] which paytm has provided.please sir see this complain as I am suffering from last 4 days .if this type of company will do this type of fraud how will we use digital mode of payment.As well as paytm is not responding on my complain also

thanks regards,
sumit Yadav
[protected]