Paytm Mobile Solutions — My money is deduct but payment failed

Address:	New Delhi, Delhi, 110015
Website:	paytm.com

Sir i will payment my idea no - but payment is failed
And my balance id deduct on my bank account
Payment date - 23 aug 2016
Complaint date - 24 aug 2016

Ref : 05931498 your query with paytm care (Sf)
To me
Hello,
Thank you for writing to us, and we are sorry for the inconvenience caused.
We have checked your transaction and found that paytm has not received the amount.in such a case, the refund for the paid amount is initiated automatically.
In case your transaction was through a bank then it would take about 7 working days for the amount to reflect in your account. However some banks may take longer than 7 working days. This process is governed by the bank itself.
In case if the paytm wallet is also involved in the payment then the deducted amount will be reversed back to your wallet within 24 hours.
In case of any further delay, you may contact your source payee. I. E. Bank for bank transaction or paytm for wallet transactions.
Should you need any further assistance, please write to us.
Thanks and regards,
Paytm care

This mail is received 24 august
But sill not any action
My contacts no - [protected]

Sir please took action fast