Paytm Mobile Solutions — Not responding to My queries

Hello sir my name is anshuman singh. My contact number is [protected]. My paytm query number is[protected] . I logged the request on 27 june 2020 . They haven't responded on my queries in past 36 hours on both twitter as well as paytm app. They have unnecessarily blocked my account and now they are not helping. Why even they say that they provide 24x7 support if they are useless. I am fed up with them.