Paytm Mobile Solutions — Not settling the amount paid by the customer to the owner's bank account

Address:

One 97 Communications Ltd,One Skymark, Floor No. 6th to 22nd, Tower-D,Plot No. H-10B, Sector-98, Noida-201304

I have a dermatology clinic in Bengaluru and I have a business account with paytm for receiving payments using QR code. I do receive payments from the customer almost daily. On 17th February a patient tried to make transaction of rupees 4114 on Phonepay at 7.46 pm at my clinic Akshatha skin and Hair Care centre, koramnagala . The transaction wasn't successful and was shown as pending. I asked the patient to make a payment feom different app. He tried with Google Pay app for 4114 rupees at 7.55 pm and it was successful. So, the amount 4114 feom gpay was shown in the paytm business payments on 17th Feb that was settled to my bank account on 18th Feb 2024. I got a call from the patient that the pending phonepay payment was completed as successful at the late hours of 17th Feb night and he shared the details of the payment with the screenshot. So, paytm received two payments of 4114 rupees feom the patient and settled only one to my account and cheating one payment of 4114 rupees. Patient asked me for refund of one if the payments
I raised the issue with the paytm and they raise the ticket and show it as resolved without doing anything. Since paytm business app doesn't show up the transaction from the phone pay, I can't search for the said transaction on paytm business app. I mailed the details to paytm. They are just sleeping. It's such a simple issue that paytm should have settled two transactions of the amount to my bank but they simply looted the amount and kept quiet. Think if customers who do not keep track of their transcations status of pending transactions which become successful later on. I had problem earlier as well where paytm simply showed a customer's transaction as refunded without my knowledge and sent a mail. I checked mail and asked them with whose permission they refunded. Immediately the amount was transferred back.
Paytm should Immediately settle the amount 4114 rupees to me and pay damages of 10000 rupees for the same.