Paytm Mobile Solutions — order no. [protected], return issue with paytm mall which is only 1 hour old due to quality issue

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	paytm.com

Hi,

I bought one sony home theater from paytm on 12 oct-2018 and the quality of sound is not satisfactory. The sound quality is too poor and you can not hear more than 15 mins in any of the room.

I requested return in just 3 hours of delivery as return was allowed in 15 days.

But not paytm is not accepting return and asking to visit sony service center.

I would like to highlight paytm is intentionally delaying the whole process so that 15 days return period passed and paytm start saying that we accept return in 15 days only.

This is manipulation with the consumer rights as per 15 days return allowed on your website.

Q. My question why should sony accept that quality of their product is not satisfactory to the customer?

Q. I do not see an service center in my city then where to go and why?

Regards,
Neeraj