Paytm Mobile Solutions — Personal Loan disbursed on 19th October but not credited in bank account till now

I applied for a Paytm personal loan on the 19th of October 2022, the Paytm app says that my loan was disbursed (on the same day) but I didn't receive money in my account. I tried to contact Paytm customer support, but the customer care support person said they have no support agents for a personal loan, the support team sent me the chat link but it’s just a chatbot (I can’t get connected to the agent using the chat link). So I called the lending partner Adithya Birla, and they told me that the loan was approved and disbursed from their side. Now I have no idea what to do next. I also mailed [protected]@paytm.com and grievance.[protected]@adityabirlacapital.com but no reply.