Paytm Mobile Solutions — promised coupon not received | fake code given

Address:Gautam Buddh Nagar, Uttar Pradesh
Website:www.paytm.com

I’d placed an order for two shoes on 14 june (Paytm order# [protected]) & applied promo code "fth1750" given on their website under which i would get a unique code to get rs 1750 off on paytm travel bookings. But it was mentioned in their t&c that it would be applicable after the return period of the product is over. I received the product on 16 june & got the email with that unique code too. I’d returned one of the shoes next day.in the email it was mentioned that the unique code will be activated on 4 july. So when i tried to use it on 4 july, i got an error "sorry, this offer has expired". On contacting their customer care they said since i’ve returned one item & now my order value is less than rs 2250, i’m not eligible for the offer. But i pointed out that no such policy was mentioned in the offer t&c & provided them with screenshot of the same. They have kept this issue pending since last 3 weeks & are neither giving me a working code, nor accepting return request for the order.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PayTM Mobile Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    20035
    Pending
    0
    Resolved
    1738
    PayTM Mobile Solutions Phone
    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
    PayTM Mobile Solutions Address
    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
    View all PayTM Mobile Solutions contact information