[Resolved] Paytm Mobile Solutions — refund against cancelled order

naikbhavin

from Surat, Gujarat

Address:

Navsari, Gujarat, 396445

Hello
I had placed an order # [protected] on 17th october 2017 for whirlpool 8kg washing machine. Then i cancelled the order on 18th october 2017 around 12.30pm. The order was cancelled before it was shipped. Today even after 3 days of cancelling the order i have not received the refund amount. Paytm says that refund will be made once the product will reach back to the seller, but actually the product was not shipped so there is not question of reaching back to the seller. Paytm has not provided any options to contact their customer care for this issue. So i raised a complaint on this portal. I request that i get my money at the earliest.

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Oct 24, 2017

Complaint marked as Resolved

I made frequent follow ups with paytm on tweeter. Paytm mall app and website has no option to contact paytm mall customer care and they do not provide option to write to paytm mall. This is disappointing. So i used to write on tweeter and i got refund today. Thanks to paytm mall.

Oct 23, 2017

Updated by naikbhavin Today even after 5 days of cancelling my order I am unable to get the refund of my order. My 32660/- ₹ are blocked without any reason. Paytm says that they will refund the amount as soon as the product reaches at seller's place. In fact my order was not dispatched and it was cancelled by me before it was dispatched. I can not understand why delay is being made in refund? I hope today I will get refund.

Oct 24, 2017

Updated by naikbhavin Today I got refund from paytm

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Comments

Mohammad Jaffery

from Noida, Uttar Pradesh

Thanks for the suggestion. I did that too and received the amount in my bank today.

Mohammad Jaffery

from Noida, Uttar Pradesh

The exact same problem I've been facing, and I too placed the order on 17th and cancelled it within 2-3 hours and it wasn't shipped. Though I was able to contact the customer care but no solution was provided by them. Let me know if your problem gets resolved and also the process of getting your money back.

naikbhavin's [Complaint's author] reply, Oct 24, 2017

Sir I got refund today. I wrote on tweeter. Hope you also got your refund and if not then you can write on tweeter. They may respond quickly