Paytm Mobile Solutions — They did not pickup the order

Address:

B-121, Sector 5 Noida Gautam Buddh Nagar District Uttar Pradesh India - 201301

Hello, since 31st jan, i have requested for a return and refund of a product / order (Puma Men Green Solid Regular fit Joggers) which is not suitable in size for me. So i opted to return it that day itself. But since then they never did any sort of process. There was a timeline given that within 3 to 4 days of return approval the order will be picked up, and the maximum time was till 6th feb. All the timelines have gone, and despite several complaints through the messages to them, they never even addressed it yet. Extremely dull, fraudulent service. I just want my refund even if they do not want to pick up the order, they must refund. Or pick it up as soon as possible.

The order no - [protected]

Most importantly they have hindered the public / consumers from contacting them, by terminating their email address, none of their calling number given are working, all of the numbers are just a fooling service to redirect you to their app by sending an sms link when you call. And the only way to reach them is creating a ticket on paytm app, to which they never reply unless you create multiple tickets, and that to unhelpful replies.