Paytm Mobile Solutions — total fraud they are not refunding my amount.

Address:

411021

I have paid to merchant Ferns & Petals through Paytm on 19th June amounting Rs 1249.00. The payment was not reached to Merchant and it was stuck in Payment gateway of Paytm. I have sent many reminder and transaction details to paytm. I also intimate this to Paytm CEO Mr. Vijay Shekhar Sharma but they did not responded to the query. I am waiting for my refund since last 12 days. Even they did not reply to query. They don't have contact information for this type of transaction. Please look into the matter. I am attaching all transaction details.