Paytm — My payment failure

On 7 th June I was received 3600 rs from Yougov.but that transactions is failure.see below the reasons:

This cashback has failed at the time of processing the cashback as your account did not meet the criteria of a full KYC account.
Now my doubt is this 3600 rs amount is still pending or Paytm returned to yougov companies? i am ready to complete kyc but, Paytm not accepted or not allowed this functions temporarily.so pls help me