[Resolved] Paytm — mobile not get recharged and balance deducted from bank account

shitalkonde

from Pune, Maharashtra

Address:

Pune, Maharashtra

Dear Customer,

We regret that your mobile recharge transaction on PayTM was unsuccessful.

Your transaction failed because of a technical error at BSNL - Andhra Pradesh.

Your transaction details are:

Order Number : 1739572
Registered User : [protected]
Mobile Number : [protected]
Recharge Amount : 50.0
Payment Mode : Net Banking
Transaction Date: 30-May-2011 03:04:05 PM IST

And still amount deducted from bank. Now i want my money back in my account.

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No (1)

Yes (4)

Aug 13, 2020

Complaint marked as Resolved

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Comments

PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Verified Support

@[censored]alkonde

We have reviewed your transaction and your refund has been initiated.

Please contact us directly at [protected]@paytm.com for further assistance.

Best Regards,
PayTM Customer Care
[protected]@paytm.com

dharmesh gandhi

Hi I used your site paytm on 3rd June 2011 and I made a payment for 50Rs. as the transaction id number 032714 / 7399. But I have not received any transaction on my mobile & the charge is debit from my account kindly refund my money

PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Verified Support

@ dharmesh

Please provide few more details regarding your unsuccessful transaction on www.paytm.com like order no. or mobile no. etc. .

Please send us the details directy at [protected]@paytm.com

Best Regards,
PayTM Customer Care
[protected]@paytm.com

shareefsd

from Hyderabad, Telangana

recharge is fail but money is deducted

raghvendra.gtm

from Gurgaon, Haryana

hi its raghvendra gautam i hv no idea for exact email id so sorry for complaint.so i quit my complaint
Thanks

abhinisha

from Mumbai, Maharashtra

i have recharge rs 54.00 voucher but recharge is fail and my balance is get deduct two times

plal80

Hello I recharged my reliance digital tv no.[protected] for Rs 250 using SBI net banking.Your site told me that bank refused the transaction but Rs 250 have been debited.No transaction slip was generated.SBI sent me sms that the transaction to Paytm was successfull but u are saying that it was unsuccessfull and now I have Rs 250 deducted for no reasons.Kindly look into the matter.
My registered mobile no is [protected].

PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Verified Support

@ abhinisha

Please send an email at [protected]@paytm.com with your complete transaction details. Team will check and take the necessary action accordingly. Thanks!

PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Verified Support

@ plal80

We have reviewed your transaction. There was a delay in receiving the response from the bank’s server, as a result we were unable to complete your mobile recharge.

As per your request, we’ve initiated the refund of Rs. 250 against your unsuccessful transaction.
Please contact us directly at [protected]@paytm.com for further assistance.

bbraj67

from Chennai, Tamil Nadu

Hi I used your site paytm on 12 july 2011 and I made a payment for 250Rs. as the transaction id number 2580538. But I have not received any transaction on my mobile & the charge is debit from my account kindly refund my money .My mobile no is [protected] so kindly look into the matter as soon as possible.

preet@@

from Kolkata, West Bengal

Hi I used your site paytm on 20 july 2011 and I made a payment for 11 Rs. as the transaction. But I have not received any transaction on my mobile & the charge is debit from my account kindly refund my money .My mobile no is [protected] so kindly look into the matter as soon as possible.

regards
Manisha Verma

sachinsharma38109

from Mathura, Uttar Pradesh

Hi Pay tm...I am your regular customer.On 6th December, 2012 i recharged with RS100, But still i dont get my mobile recharged and inspite of this my account debited with RS100. so sir either recharge my no. or return my money soon.my mob. no. is [protected]

sachinsharma38109

from Mathura, Uttar Pradesh

Hello sir..on 7th Dec 2012 i recharged my mobile two times with RS 50.My nubber did'nt get rechrge but my money was deducted.Althogh Pay Tm has returned the money to bank, but still they did'nt aapears in my account.order no. were., 59557324, 59546841...and my phone no. is [protected]

sachinsharma38109

from Mathura, Uttar Pradesh

soory sir i forget to enter my order number in my complaint..order number is 59481802.so please recharge my no. soon.i am getting frustrated.

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hemant4422

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paytm12

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I have done a recharge of Rs30 in the number [protected] but the recharge has not been done Please look into the matter.

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hi i am kalamuthu from trichy one sarry puchase on march13/2015 id no is[protected] but i am not satish faid at sarry so very very woest quality so pls return your sarry i want my amount rs 290