Paytm — Not responding to my Complaint/ Refund Request

Address:

Rajkot, Gujarat

I purchased a 3 burner Glass Top Stove, from Paytm. Following is my order details. When I received the item, I found it is not a Glass Top, but they sent me a Steel Top Gas Stove!!!???? Order No.:[protected] Date: 26 Oct '14 7:24 pm 1 ITEM Order Total: Rs 2099 3 Burner Automatic Gas Stove with Marble Finish Price :Rs 2099 Qty :1 Sold By :Surya Wranwnx Current Status: Pending Return This item has been marked for return. Our executive will reach out to you to understand & resolve the issue. And if needed, will arrange for the item to be returned. Even after 15 days, there is no any excutive from Paytm called me on my mobile. They offerd me to return item and shipping charge of Rs. 100/- but the DTDC takes about Rs. 800 to 900 (Rs. 180 per KG). Paytm is neither providing shipping charge nor arranging Pick up. The order is pending since last 15 days. Paytm is not replying my emails also. !!! I suggest that no one should buy from Paytm. The major drawback is that there is no any customer care system in paytm. And if you are lucky you will get refund in terms of Paytm wallet, and not cash. There are so many online websites available for shopping.