Paytm — Payment failed, money not refunded

Prashant1689

from Bengaluru, Karnataka

Address:

Bharuch, Gujarat, 392210

Hello,

My order no :[protected].
I have recharge on 22 nov '16 7:56 am for rs.147, somehow my payment failed.
Till now paytm not refund my amount, even i compaint to paytm via email, & when i tried to contact via paytm customer care my call not connect to them,
Very poor customer service. Need to improve customer care service.

I am very disappointed from paytm,

Please do some legal steps agianst this matter.

Thanks & regards.,
Prashant patel

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Dec 09, 2016

Updated by Prashant1689 Hello,

I Had two transaction on 22 nov 2016,

1.[protected] 22 nov '16 7:56 am
2.[protected] 22 Nov '16 8:13 am

2nd Id - [protected] tranasaction is refunded by company, but
my first transaction which is debited by bank which is not refund, paytm care told me amount will refunded within 7 days by bank, but today its been 20 days approx but still not refunded by bank,

Even Paytm Delete my Transaction record from my order list
1.[protected] 22 nov '16 7:56 am
above order is not displayed in paytm database.

so what i have to do now,

Kindly please resolved my issue,

Thank You

Dec 16, 2016

Updated by Prashant1689 My order still not resolved

Dec 16, 2016

Updated by Prashant1689 Here is the my bank statement.
i had two transaction for the same,