Paytm — Paytm Delivered damaged Product and refused to get return the product

Address:

Ludhiana, Punjab

Dear Consumer Complaint Team, , I bought a Solo Oven 20 Ltrs of IFB Company against my order no. [protected] dated :[protected] and I when I received the product Packing out side was ok but partially wet. When I opened the carton top surface of oven was pressed that formed dents at two corners. I immediately informed the paytm on thier web site and on sent very first mail on dated :[protected] for return the product. Even paytm executive contacted me and confirmed me that they will not replace the product but will proceed for return. from[protected] till today[protected] they kept for asking pictures invoice copies and all that . and when i given all the proof to them now Mr. Prince Batra confirmed on mail that return policy period has been over. So strange said reason for refusing return pick up is totally in genuine as this huge delay was caused by Paytm company. I have all communication proof. I shall not stop at any cost i will get my money back . Request you all people and Consumer Complaint Team to help me and share the Email Ids and phone nos of Paytm top management so that i can take this matter to them. Further Pl also let me know how can I proceed for online filing a case in consumer court Regards Amit Kumar [protected] [protected]