Paytm — Paytm not refunding cancelled booking

I have booked bus tickets on paytym order no[protected], on march 19 2020. Operator cancelled the trip i paid 1198 thru debit card, i raised complaint on paytym for refund, paytym issued refund after 35 days on 26 april, partial amount and deducted cancellation charges!! Not sure when i did not cancel why should i pay cancelled charges!! Paytym mentioned operator decided take these charge but i called bus operators n they confirmed they didn't charge any such dedcutions!! I have asked to show paytym refund policy where it can take more than 30 days to refund at the same time deduct money from refund!! Paytym responded with automated responses n resolved my tickets!!
Paytym is cheating customers by applying fake charges n not refunding full amount!!
Paytym is chinese company now no more paytym, ban this fraud company in india, i am sure there are 1000's of complaints against paytym!!

I need full refund else pay compensation for delay u caused to pay refund no more paytym, boycott paytym
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