Paytm — Product not delivered. Pathetic excuse by Paytm for not delivering. | |||
I had ordered a product from Paytm and it was supposed to be delivered by GATI on 25th Jun 2015. I get an SMS from GATI saying that the product will be delivered on 25th but when I track my order on Paytm Site it mentions that Product has been returned and they have initiated the refund to my bank/Paytm account. On further checking and following up with GATI, they say that the product is in Delhi warehouse and since the number of packages are 2 and that they received only 1 hence it is still in their warehouse. I explain that I had ordered a single product so how can there be 2 packages for it. They are baffled and confused. They say to check with Paytm customer care as only they can resolve it. So I raise it with Paytm. The customer care tell me that my ADDRESS IS UNTRACEABLE. Come on. I have ordered several products online but never got this statement. I live South delhi not some remote area. On top of it, Paytm says that I should re-order the product. Well Sir, will you be able to trace it now. And secondly, do you trace customer addresses or the shipping/courier company does. Please don't treat your customer as if they know their game. TIme to act responsibly PAYTM. Was this information helpful? | |||
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+91 12 0477 0770 [Head Office]
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B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
it was shippend by serller F&D shop but when i checked with GATI Ltd (Shipping company) they said One97 Communications (PayTM) have asked to return the product.I have asked the reason for return, they said i couldn't find any reason. Its simply new tactics and foul game from PayTM to loot people money.
Also concerning the refund amount they don't return full amount what we pay, they give cash back into the wallet and considering that they given remaining amount except cash back value only. if they refund the amount they should refund whole amount by take taken out their cash back amount from paytm wallet.