Paytm — Refund after returning product

Address:

Mumbai City, Maharashtra

It is very very bad experience with paytm guys while receiving refund I am still struggling to get refund for order number[protected] . Every time new guy replies to you asking for something but will never revert you back . Again if you ask for status another guy will ask you something and will never revert I am frustrated for chasing every 2-3 days and it has been more than 2 months Then I started and other mail chain again same thing is being repeated . I am going to paste full mail conversation with date Hi Team Are you still waiting for any confirmation to refund my money in Paytm wallet ? You can see product has been returned and acknowledged by Seller also that they have received on 30-Jan’15, But still not processed what is TAT on your side ? What are you waiting for, why the refund is not yet done in my account ? Praveen Kanoujia From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: Tuesday, February 03, 2015 11:27 AM To: Praveen KANOUJIA Subject: Fwd: [Paytm Care] Re: Order Number :[protected] :- Shipment Number :[protected] Sent from my iPhone Begin forwarded message: From: praveen kanoujia <[protected]@gmail.com> Date: February 3, 2015 at 7:05:33 AM GMT+5:30 To: "[protected]@paytm.com" <[protected]@paytm.com> Subject: Re: [Paytm Care] Re: Order Number :[protected] :- Shipment Number :[protected] Hi Team, You can find the confirmation from seller that product has been received by seller however i am still waiting for refund . All parties involved are present in the mail underneath with their confirmation . Are you still waiting for any confirmation/action ? Thanks Praveen kanoujia On Mon, Feb 2, 2015 at 6:25 AM, Praveen <[protected]@gmail.com> wrote: Hi paytm team, Could you process the refund for order number[protected] ? And confirm ASAP . Sent from my iPad Begin forwarded message: From: Tilak Mishra <[protected]@inspiresports.in> Date: February 2, 2015 at 6:11:16 PM GMT+5:30 To: praveen kanoujia <[protected]@gmail.com> Cc: PayTM Customer Care <[protected]@paytm.com>, Gaurav Jain <gaurav.[protected]@paytm.com> Subject: Re: [Paytm Care] Re: Order Number :[protected] :- Shipment Number :[protected] Dear Praveen, We have received your returned. @paytm customer care, Please take care of customer concern. Thanks and Regards, Tilak Mishra 604, 6th Floor, A-2, Jagdamba Complex, Movie Time Theater Compound, off Link Road, Malad-West, Mumbai-64. Board Line:[protected] Direct :[protected] Mobile# : [protected] Website: www.inspiresports.in Email:- [protected]@inspiresports.in On Mon, Feb 2, 2015 at 5:54 PM, praveen kanoujia <[protected]@gmail.com> wrote: Hi Tilak /PayTm team, Product has been delivered back to your warehouse on 30 Jan15. Receipt of reception has been attached. What more is expected from me ? When the refunds will reflect in my account ? First of all, I was promised that product will be picked up by seller from the My home in-case of return but it never happened even after several reminders.Now when I already sent the stuff back to Seller (based on instructions given by Paytm ) It is waiting for acknowledgement. This is very frustrating to chase everyone ( from Courier guy to Seller to Paytm ) still problem is unresolved. I hope to the resolution soon on this . Thanks Praveen kanoujia On Sun, Feb 1, 2015 at 10:01 PM, Tilak Mishra <[protected]@inspiresports.in> wrote: Dear Praveen, I checked with my warehouse the product has not been received yet. Please confirm the address you have sent product back to with courier company name and waybill number. Thanks and Regards, Tilak Mishra 604, 6th Floor, A-2, Jagdamba Complex, Movie Time Theater Compound, off Link Road, Malad-West, Mumbai-64. Board Line:[protected] Direct :[protected] Mobile# : [protected] Website: www.inspiresports.in Email:- [protected]@inspiresports.in On Mon, Feb 2, 2015 at 10:08 AM, Praveen KANOUJIA <praveen.[protected]@asia.bnpparibas.com> wrote: Hi Tilak, As discussed, Please confirm that you have received the product back (Wilson badminton Racquet with shipment number[protected], Paytm order number :[protected] I have got confirmation from the courier team that the shipment has been delivered to you. After your confirmation, Paytm team will credit the amount in paytm wallet. Praveen Kanoujia From: [protected]@paytm.com [mailto:[protected]@paytm.com] Sent: Monday, February 02, 2015 8:54 AM To: Praveen KANOUJIA Subject: [Paytm Care] Re: Order Number :[protected] Regarding your experience with Paytm Ticket #[protected]: Order Number :[protected] Rahil, Feb 2, 08:54: Hi Praveen, I would like to inform you that till yet we did not get the confirmation from the merchant, when we get the same then we will process the refund into your Paytm cash wallet. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Rahil Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Praveen KANOUJIA, Feb 2, 08:26: Hi Paytm Team, This is very pathetic and irritating to chase every 3-4 days for refund without any action I still do not see anything in my Paytm Wallet and there is no respopnse form your side What is the stuatus and why the money is not credited in my account ? Item is already couriered and has been receieved by seller, Now what is the process on your side ? Howmuch more time I will have to wait ? Praveen Kanoujia From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: Wednesday, January 28, 2015 7:14 PM To: [protected]@paytm.com; Praveen KANOUJIA Subject: Re: FW: [Paytm Care] Re: Order Number :[protected] Hi Paytm Team As per your instruction i have couriered the Product .Hopefully it will reach within 2-3 days .Courier charges 125 Rupees . Attached the courier receipt. Please let me know when 1499+125 Rupees will be credited in my account ? Order Id number :[protected] Thanks Praveen kanoujia On Tue, Jan 27, 2015 at 3:45 AM, Praveen KANOUJIA <praveen.[protected]@asia.bnpparibas.com> wrote: From: [protected]@paytm.com [mailto:[protected]@paytm.com] Sent: Monday, January 26, 2015 12:54 PM To: Praveen KANOUJIA Subject: [Paytm Care] Re: Order Number :[protected] Attachment(s) photo (2).JPG Ginni, Jan 26, 12:53: Hi Praveen I'm sorry for the inconvenience caused. I understand that you would like to return your product due to some issue with the product. We would request you to courier it back to the merchant at the address as mentioned on the shipment. Please mention Paytm order id on courier slip/packing of product. Once the product reaches the merchant, amount will be refunded to your Paytm account along with courier charges (upto Rs.200) as Paytm Cash. You can use Paytm Cash for recharge, bill payment or buying any item at Paytm. For more details go to Paytm.com/PaytmCash.. We sincerely appreciate your patience and the relationship that you have with our company. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Ginni Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Praveen KANOUJIA, Jan 26, 10:52: Hi Team, Could you urgently address this problem as I have raised concern long back (More than 16 days ) but no one picked up return merchandise till now ? It is very frustrating for me to chase you guys every 3-4 days without any outcome. My money huge is blocked and can’t shop until I regain my confidence of getting my money back .(I do not want to create any negative feeling about Paytm ) Could you take necessary steps 1> credit money in my account Irrespective the Item has been picked up or not . 2> Schedule a pick up whenever it is possible on your side(Please schedule it as earliest as possible ) Praveen Kanoujia From: [protected]@paytm.com [mailto:[protected]@paytm.com] Sent: Thursday, January 22, 2015 4:43 AM To: Praveen KANOUJIA Subject: [Paytm Care] Re: Order Number :[protected] Attachment(s) image001.png Subrata, Jan 22, 04:42: Hi Praveen, I am Subrata and I am going to do my best to solve your problem. I would like to inform you that we have already forwarded your issue to the merchant and our courier merchant will be at your door step soon for reverse pick up. Till then we appreciate your patience. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Subrata Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Praveen KANOUJIA, Jan 21, 12:10: Hi Team, Can you please check as I am still waiting for return Pick up for this order . Praveen Kanoujia Thanks Anjali, Just for information :- Does it take time to pick up return product, As I had initiated the return process on 9 only ? IF it is stuck at someplace, could you please expedite the process for pickup. Thanks, Praveen From: [protected]@paytm.com [mailto:[protected]@paytm.com] Sent: Wednesday, January 14, 2015 10:55 AM To: Praveen KANOUJIA Subject: [Paytm Care] Re: Order Number :[protected] Attachment(s) image001.png Sunil, Jan 16, 04:40: Hi Praveen, I am Sunil, and I am going to do my best to help you. I understand that you would like to return your "Wilson Power Carbon 800 Badminton Racquet "due to some issue with the product. We would request you to courier it back to the merchant at the address as mentioned on the shipment. Please mention Paytm order id on courier slip. Please include all price tags, labels, original packing and invoice along with the item. The item must only have been used for trial. It cannot be used, washed, ironed or tampered in any way. Once the product reaches the merchant, amount will be refunded to your Paytm account along with courier charges (upto Rs.100) as Paytm Cash. You can use Paytm Cash for recharge, bill payment or buying any item at Paytm. For more details go to Paytm.com/PaytmCash. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Sunil Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Praveen KANOUJIA, Jan 14, 11:48: Thanks Anjali, Just for information :- Does it take time to pick up return product, As I had initiated the return process on 9 only ? IF it is stuck at someplace, could you please expedite the process for pickup. Thanks, Praveen Anjali, Jan 14, 10:55: Hi Praveen, I'd like to inform you that once the shipment reaches back to the merchant, your amount will be refunded to your Paytm account. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Anjali Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Praveen KANOUJIA, Jan 14, 07:27: Hi Himanshu, It was very surprising for me to find the racquet un-strung after paying such huge amount That’s why I didn’t like the product and requested return. later I could see it was present in the description. But my requirement was not fulfilled. Do you want me to explain more on this ? Also do you mean Return policy (We would gladly accept returns for 10 days from delivery date. ) has hidden conditions while returning the product ? Thanks, Praveen Attachment(s) image004.png image003.jpg Himanshu, Jan 14, 00:19: Hi Praveen, I am Himanshu and I am going to do my best to solve your problem. I would like to inform you please provide us the valid reason to return this product and also share the images of the product along with invoice, so we can help you in a better way. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Himanshu Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Praveen KANOUJIA, Jan 13, 11:27: Hi Team, I had requested the return of this product on 10’Jan as I didn’t like it . However I don’t see cash in Paytm wallet. Could you please credit amount in wallet so that I can continue my purchasing with Paytm wallet ? Thanks Praveen Kanoujia This message and any attachments (the "message") is intended solely for the intended addressees and is confidential. If you receive this message in error, or are not the intended recipient(s), please delete it and any copies from your systems and immediately notify the sender. Any unauthorized view, use that does not comply with its purpose, dissemination or disclosure, either whole or partial, is prohibited. Since the internet cannot guarantee the integrity of this message which may not be reliable, BNP PARIBAS (and its subsidiaries) shall not be liable for the message if modified, changed or falsified. Do not print this message unless it is necessary, consider the environment. [protected][protected][protected][protected][protected] Ce message et toutes les pieces jointes (ci-apres le "message") sont etablis a l'intention exclusive de ses destinataires et sont confidentiels. Si vous recevez ce message par erreur ou s'il ne vous est pas destine, merci de le detruire ainsi que toute copie de votre systeme et d'en avertir immediatement l'expediteur. Toute lecture non autorisee, toute utilisation de ce message qui n'est pas conforme a sa destination, toute diffusion ou toute publication, totale ou partielle, est interdite. L'Internet ne permettant pas d'assurer l'integrite de ce message electronique susceptible d'alteration, BNP Paribas (et ses filiales) decline(nt) toute responsabilite au titre de ce message dans l'hypothese ou il aurait ete modifie, deforme ou falsifie. N'imprimez ce message que si necessaire, pensez a l'environnement. Attachment(s) image001.png This email is a service from Paytm Care. Message-Id:QNT9HVWW_54ceedda44158_551c3fa54c8cd[protected]_sprutTicket-Id:[prote...⇄ -- PRAVEEN KANOUJIA +91-[protected] -- PRAVEEN KANOUJIA +91-[protected]