Paytm — Refund against payment failed

Address:	110058
Website:	www.paytm.com

Respected sir/ mam,
My name is lokesh chawla. I made payment for an electricity bill through paytm on 16 may 2016 worth rs.710. I had rs.15 as wallet balance in my paytm account and remaining rs.695 i paid through my bank account through netbanking (South indian bank). After i made the payment for the electricity bill, i checked the order history in my paytm account and i saw that the status as "payment is still awaited". The order id is "[protected]". My paytm id is [protected]@gmail.com. My mobile number is [protected]. I contacted paytm through email and told them the whole story (There are no phone numbers provided on paytm website, so email is the only option). I got a reply, that in some cases bank holds the payment for 2-3 days. So, i replied ok, i'll wait for another 2 days. After 2 days, i checked the order history and it displayed that transation has been failed. I contacted paytm again and told them that the transaction has been failed. I got a reply that in case your transaction is failed, and the balance has been deducted from your bank account, the same will be reflected in your bank account within 3 days. Even after 3 days, the balance was not reflected in my bank account. So, i contacted them again. They replied that it takes 3-10 days, to reflect the balance into your bank account. Now, the case is, it has been more than 10 days, but still the balance has not been credited/reflected into my bank account. Paytm has now even deleted that order id from order history.

I am enclosing the particular files related to the above mentioned case.

So, i request you to look into the matter and help me to get the money back into my bank account i. E rs.695.

Regards,
Lokesh chawla.