Paytm — Refund not received after 20 days gone

Address:

Mohali, Punjab, 140301

My name is sunil. I belong to mohali, punjab.20 days ago, i purchased 2 pairs of shoes from paytm. I returned both pairs due to quality issue. After 3 days i got refund in my paytm wallet. I put request for transfer this money to my bank account, but 15 days gone still i don't get money in bank account nd it is also deduct from paytm wallet. I sent so many mails regarding this issue, but no body take any action. I am not able to talk on customer care no. Only ivr is talking continousely. Kindly revert

Sunil.