| Address: | Andheri | | Website: | www.pearsonpte.com |
Hi I had taken an appointment with PTE for Academic test and paid for PTE academic test. They have a mandatory field of mentioning the last name and since I don't have a last name and the field was mandatory i mentioned my dad's name as last name and consulted with customer care and Mumbai Andheri branch on the query for name. But they cancelled the exam and mentioned it's major issue and money cannot be refund. Pearson has become a complete unprofessional org. Was this information helpful? | 
Stop sending default template for the response. I need a callback it's completely unprofessionalism displayed from your side.
Read the case properly again and arrange a call back
I had scheduled an PTE academic test on 24 Dec and my Id is PTE[protected]. I had 2accounts and the account was locked, the customer service individual mentioned to share the passport copy and fill the form to fix the profile and unlock my account. However when I attendeda the coordinator checked my passport and she mentioned she will not allow me to take the exam because of the naming convention. 1. The executive who i reached one day before the exam mentioned the name can be corrected on the same day of exam which was wrong info 2 . My profile was created by Pearson customer care they asked me to send the form and the passport to unlock and merge 2 accounts Why should I be penalized for the mistake of Pearson executive. I have raised a consumer complaint in India. Also I am planning to work out with a lawyer fora case of cheating to extract money in a unlawful way. I would expect a callback from Pearson on this also a reschedule of the exam.