[Resolved]  Pepperfry — 56,000 RS Sofa cum Bed broken after few weeks o[censored]sage - Refusing Warranty

Address:	bangalore
Website:	www.pepperfry.com

My Order no[protected]
Item Name: Claven Pull Out LHS Sofa Cum Bed with Storage in Teal Colour
Price: 55, 638rs.

I have ordered Sofa cum bed from Pepperfry and product got delivered by October 5th. Within 1 month I found that Am not able to convert Bed- Sofa. Upon checking I found that a wood inside sofa is broken, there was no damage outside. So I have raised complaint with Pepperfry for the same and they send a carpenter after my 2 days of follow ups. Carpenter has checked sofa and told me that I have got a damaged piece and it cannot be repaired as damage is inside. He told me that this is common for some sofa pieces and company will provide refund or replacement usually for the same. After that I have received mail from Pepperfry that I will be getting a call back in 3 hours. And in the mail it was mentioned clearly that product delivered is damaged(attaching mail and app screenshot for reference).
But even though I waited for 2 days we have not received any response from internal team. Whenever we contact customer care they keep on telling we will get response within 24 hrs from internal team, but no one contacted .Till 22nd November they were telling we will be getting replacement / refund.
But when I contacted today they told me " As per the current details from returns team, it cannot be accepted and the complaint needs be closed from our end as we have already informed the details".
Like that they closed the issue without providing any proper resolution to me either in call or mail.
I have paid my hard earned money for this and It last for 1 month. We are not able to use either as bed or sofa. They are saying this happened because o[censored]sage. But am not able to understand how Inside wood will break because o[censored]sage that also within few weeks of purchase. By showing 36 months of warranty they sold product and denying warranty terms even after 1 month of delivery.
In pepper fry mail and website I can see " Return Requests are addressed only when the request is raised within 7 days of delivery or if the product is under waranty". I hope company will keep up their words.

attaching relevant screenshots for reference