[Resolved] Pepperfry — After making me wait for 1 month company cancelled my order

deep durgapal

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I ordered a bed from Pepperfry on 25th of July with order number[protected], they promised me that the bed will be shipped by 18th august and will be delivered to me by 28 August. But today on the night of 24th August they sent me a mail that my order is cancelled and money will be refunded in 5-7 days. My amount of 25 thousand was stuck with these guys for 1 month and after making me wait so long they unprofessionally cancelled it.

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Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2015

Pepperfry Customer Care's response Hi Pradeep, Please accept our sincere apologies for the inconvenience you may have experienced in respect to the delay in the delivery of your order. As per our telephonic conversation, unfortunately we are unable to fulfill your order and a refund is initiated. Also, as a gesture of goodwill we would sending over a coupon of Rs. 8000/- in the next 24-48 hrs. All terms and conditions for the voucher would be mentioned in the email and are available on our website. Further as discussed, we would be offering you to 10% cash back on your next order once the product is delivered. Regards, Team Pepperfry