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Pepperfry — Ana 3 Seater Sofa in Garnet Red Colour

I brought a Ana 3 Seater Sofa in Garnet Red Colour.
ORDER ID:[protected]
ITEM NAME: Ana 3 Seater Sofa in Garnet Red Colour - Mintwud by Pepperfry
SKU: FN1745972-S-PM36263
The Item was purchased on 25/11/2021 and had a warranty of 36 months. After few months stiches started removing.
i have raise a complain on June 3rd for the same.
After 20days they came and said merchant are not responsible for stiches and cloth.
i'm frustrated as this stiches can be done with out completely opening.
Pepper fry not taking any responsibility and said it already mentined in warrenty after 20 days.
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Comments

worst part they mentioned is item damaged due to usage. what will covered in 3years warranty i am wondering.
Also there is no transparency what communication is happening between merchants and pepperfry. In my case initial days they said merchant not replying and finally said they wont support due to this is damage due to usage.
there are not responsible for cloth and stiches.
Reply
Pepperfry Customer Care's response, Jun 22, 2022
Verified Support
Dear Ranjith, We regret the inconvenience caused to you. Please share the order number and we will check with the team and get back to you soon.
Regards,
Team Pepperfry.
Order No:[protected].

ITEM NAME: Ana 3 Seater Sofa in Garnet Red Colour - Mintwud by Pepperfry
SKU: FN1745972-S-PM36263
Reply
Pepperfry Customer Care's response, Jun 24, 2022
Verified Support
Dear Ranjith, Thanks for sharing the order number with us. We are getting this checked with our team internally and will revert to you soon.
Regards,
Team Pepperfry
Pepperfry Customer Care's response, Jun 27, 2022
Verified Support
Dear Ranjith, We have aligned a carpenter to inspect and resolve the complaint. Once the visit is completed, we shall get back to you.
Regards,
Team Pepperfry

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