Pepperfry — Bed under warranty denied for replacement

we have initiated the return in a month as we faced the issue
The plank broke twice after the purchase and the team pepperfry claims it to be the usage issue, a carpenter from the pepperfry also visited the site and claimed it to be manufacturing defect for which we received the mail too and also the carpenter confirmed the same with the case manager Rohan over the call
After all this the team pepperfry close our case stating its a usage issue
this is soo unethical and rude from the pepperfry company.
The cot is under warranty and they are denying to replace/ refund or repair the cot
what kind of a service is this company pepperfry providing

We have placed a return for the cot on 16th July as we see that the product quality was bad
we have raised 3 complaints on the plank breakage and we told that it was a usage issue
the cot is under warranty and is being denied every time we raise a complaint
on Dec 3rd 2022 there was a carpenter visit and we were notified it as a manufacturing defect for which we received a mail and also we had a conference call with the case manager Rohan and carpenter on 3rd Dec at 7:03PM where the carpenter cleared it was manufacturing defect, still after all these the case manager Rohan and tea pepperfry closed the issue saying its a usage issue on 12th of Dec
This is heights of cheating by the pepperfry team

Got a call from the customer care of Pepperfry and was told that the bed was damaged and not a manufacturing defect, they even denied doing a repair
what kind of cheating company is pepperfry who dumps their products at home and leave
they do not provide post sales service too
A street hawker/vendor is far better than the pepperfry as the street hawker/vendor at least tries to repair when the sold product is damaged