Pepperfry — Beluga 3 & 2 seater sofas in Blue colour by Triveni Furniture

Address:

UNNIKRISHNAN P.NAIR, FLAT NO. 295, POCKET 4, SECTOR 2, ROHINI, NEW DELHI 110085

I have ordered from Pepperfry one Beluga 3 seater sofa in Blue Colour by Triveni Furniture vide order No.[protected] on 7.10.2021 and another 2 Seater Beluga 2 seater sofa in blue colour by Triveni Furniture vide order No.[protected] on 3.11.2021. The seating height offered by Pepperfry was 18.5 cms and when the same was received I noticed that the actual height is 17 cms. The thickness of the foam used was also less. I complained to pepperfry immediately and they conveyed to me that it is difficult to replace the same and instead they promised to compensate me if I agree to accept the product. I told them to let me know the compensation amount but have not received any reply after that. I sent 2 e-mails to their Grievance Officer but have not received any reply. I also tried to speak to him but he never came on line.