Pepperfry — Blatantly been denied a simple return

I ordered a drawer cabinet from pepperfry.com. it was supposed to be delivered on 6th june instead was delivered late on 12th. As i just had a baby i was in dire need of this product. When it reached me nobody contacted me for its assembly. I myself had to call the customer care and request assembly. Until then i hadn't opened the parcel as the technician appointed comes and does the same. When finally the technician came and opened the color of the product was totally different than what i ordered. Not even close to the picture shown on the website. I raised a return request on the website uploaded the pictures comparing what i got and what was shown on the website. In a few hours i got a call from the website only to hear from their executive that the pictures i have uploaded all look the same. It was like they were told to simply deny what customer is trying to convey and somehow reject the return. I still tried to convey and make their executive understand. He blatantly denied and canceled my call. And i haven't received any response since then. This product was forced on me when i genuinely just asked for a simple return.
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Pepperfry customer support has been notified about the posted complaint.
Verified Support
Jun 16, 2022
Pepperfry Customer Care's response
Dear Aakanksha, We regret the inconvenience caused to you. Please share the order number and we will check with the team and get back to you soon.
Regards,
Team Pepperfry
Jun 16, 2022
Updated by AakankshaK245
The order number is[protected]
Verified Support
Jun 17, 2022
Pepperfry Customer Care's response
Dear Aakanksha, Thanks for sharing the order number with us. We are getting this checked with our team internally and will revert to you soon.
Regards,
Team Pepperfry.
Verified Support
Jun 17, 2022
Pepperfry Customer Care's response
Dear Aakanksha, The product delivered is as per the description mentioned on the website and hence the return request cannot be accepted. Please check the detailed product information to know more.
Regards,
Team Pepperfry.
Jun 17, 2022
Updated by AakankshaK245
That is the whole point what is shown in the picture hasn't been delivered. No matter how much you guys try to prove that its the same color. Its simply not.
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The order number is[protected]. All i am doing is making multiple calls to you guys. This is the second time this issue has come up with pepperfry had recently ordered a dinning table which came out defective after multiple calls and explanation it was repaired. That too with left marks again had to make multiple calls and explanations only and only then the table was replaced.

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