Pepperfry — Blatantly Denied refund for unused product

Nitisharma_

from Badlapur, Maharashtra

Jul 20, 2022

Address:

Thane, Maharashtra

I bought a wardrobe from pepperfry website (order number[protected] which was swiftly delivered to me. Next day I was shocked when I checked the quality of wooden board. It was mere 12 mm board and a thin cardboard supposed to be used as its back. I refused the assembly and immediately made a return/refund request. The customer care executive gave me another shock when he said they can’t do anything about it and it won’t be taken back. Upon asking, he said customer disliking/Dissatisfaction can’t be the reason for product return. I went to furniture
Market to check the average size of board used in same type of wardrobe and it came out to be 18mm for the main frame and 10mm for the back. Upon asking why don’t pepperfry mention wooden board size, they said it’s their in house brand and these are their standard measurement (which is itself not sturdy).
Please don’t make fool of atleast fresh customer.
Please refund my money and take your unused product back.

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Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2022

Pepperfry Customer Care's response Dear Niti, We regret the inconvenience caused to you. We are getting this checked with our team and will revert to you soon.
Regards,
Team Pepperfry

Jul 21, 2022

Updated by Nitisharma_ I have made complaint both directly to the company and from this platform but sadly nobody is bother to contact me. Mails are also sent to the pepperfy but no calls from company yet.
FYI. The false claims advertised by pepperfry on internet
“No questions asked on return”

However when I asked for return, instead of asking any questions, they simply denied it
Picture attached for reference.