[Resolved] Pepperfry — Broken tea cup

Niyati Jhaveri Patel

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra
Website:	pepperfry

I have received a set of 6 cups and saucers ordered online at pepperfry on sep 7. I received one of the tea cups broken. I could see it without openeing the pack since the plastic covering was transparent. I immediately caled pepper fry and complained. They asked me to send the images. I sent them several images of the unopened pack and also thr broken teacup. Its been 2 weeks and their standard response is that they are unable to see the broken cup. My order number is[protected] and complaint number is 00945241

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Complaint marked as Resolved

Verified Support

Sep 23, 2015

Pepperfry Customer Care's response Hi Nitya, Greetings!! We are sorry for the inconvenience caused. As discussed, we are initiating a full refund for Questioned Ceramic Cup n Saucer Set Marble Design and same will be credited back in original mode of purchase in the next 7-10 business days. Regards, Team Pepperfry