[Resolved] Pepperfry — Cancelled and reordered the same product. Received only partial refund, 30% deducted by Pepper fry | |
Order#[protected]: I selected wrong size while submitting this order[protected]. After payment, i cancelled this order within an hour and re-ordered the same product via new order no.[protected]. I paid Rs. 12, 304 for order that i cancelled. After cancellation, i got refund only Rs.8454 which is Rs.3850 lesser than i actually paid. Pepperfry has not returned my money back after sending multiple requests to their Customer Support. there is only 2.5% deduction for cancellation as per the pepper fry refund policy. where did the rest of my money vanish. Please refund asap. Order#[protected] I cancelled this order[protected] by mistake. After payment, i cancelled this order within an hour and re-ordered the same product via new order no.[protected] . I paid Rs. 8339 for the order that i cancelled. After cancellation, i got refund only Rs.7055 which is Rs.1284 lesser than i actually paid. Please return my money back. there is only 2.5% deduction for cancellation as per the pepper fry refund policy. where did the rest of my money vanish. Please refund asap. Was this information helpful? | |
Oct 13, 2021 Complaint marked as Resolved Pepperfry customer support has been notified about the posted complaint. Verified Support Aug 28, 2021 Pepperfry Customer Care's response Dear customer, We regret the inconvenience caused to you. We are getting this checked with our team internally and will revert to you soon.Regards, Team Pepperfry Verified Support Sep 11, 2021 Pepperfry Customer Care's response Dear Customer, As discussed, we have processed the Refund to your Original Payment Instrument after the deduction of cancellation fees and cashback recovery amount. Please check your registered email ID for more information.Regards, Team Pepperfry | |
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