Pepperfry — Chair and Lamp - Defective products delivered - no followup

Product 1:
Link: https://www.pepperfry.com/product/vienna-high-back-executive-chair-in-black-tan-...⇄
Warranty on Website - 3 years on Manufacturing defects etc.

Order No:[protected]
Order Delivery Date: 30th Jan 2023

Issue: Order delivered by a delivery person from Pepperfry, On checking the order at time of delivery mentioned that the screws in Chair are all rusted, the leather body on chair is all having damping smell. This product is old and i cannot accept it. The delivery person said please accept it and i will raise a complaint from my side, and pepperfry will do inspection and will replace it. I agreed to it and accepted the piece. No one did any follow up. After couple of days, when i reached to pepperfry, they arrange a technician to do inspection. Technican came and saw the issue and said, pepperfry will get back. They will do the exchange or else return the product. Its been more than 5 days now, pepperfry has not updated anything on the status. I initiated the refund in the application and emailed them couple of times but no response. They keep stating on Chat with Agent the Case manager will get back if you give miss call or something, i did a thousand times but no one gets back. Product is still with me in rotten condition and my money is stuck and i have no where else to go.

Product 2:
Link: https://www.pepperfry.com/white-cotton-shade-floor-lamp-with-brass-base-kapoor-e...⇄

Warranty on Website - 6 months on Manufacturing defects etc.

Order No:[protected]
Order Delivery Date: 1st Feb 2023

Issue: Order was packed in box and delivered by some delivery person. When unboxed, found that the product is in damaged condition. The Lamp rod is bend. I raised complaint for return for this order as well. No response from pepperfry and Case Manager did not returned back at all. Even after contacting pepperfry customer service and tried couple of contacts, no one is responding. On 9th Feb, i found another contact[protected], reached to a person, on mentioning the issue, they said pepperfry is not responsible for refund. Pepperfry has paid the money to merchant and they are not responsible. The product had 1 year manufacturing warranty as stated on website but pepperfry is giving such lame excuses and not giving any responses.

A total sum of 17950Rs is gone in vain. Both products are in damaged condition and pepperfry is not even daring to follow up or work on the case. My money is all stuck and feels like stolen by this company. Its a clear case of fraud and cheating.