[Resolved]  Pepperfry — Cheating, not returning my money back

Address:

Chennai, Tamil Nadu

I have canceled my order[protected] on 10-Nov-14, request ID 00654155. Every time I contact them they are saying your money will be returned with in 2 days but more than 20days passed. Even I have escalated to their high management but of no use. Kindly do needful. Merchant : www.pepperfry.com, Order no:[protected], Item description :FN1193774-Z-WH5046 (Entertainment Table in Black Oak Finish by HeveaPac) Order description on Perpperfry website (when I bought): Brand: HeveaPac Dimensions: 23 H x 31 W x 16 D Assembly: Carpenter Assembly Primary Material: Engineered Wood Room Type: Living Room Sku: FN1193774-Z-WH5046 My return request[protected] description: I have received my order[protected]. I would like to return it. I have attached photos of the product. Reason: Very bad quality. Made of plastic (legs and other supporting parts). It is not mentioned in the product description in web site.I am not at all satisfied. The latest response from Pepperfry senior manager on Nov 30: Dear Malleswara Rao, Please accept our sincere apologies for this less than satisfactory experience. We assure you that we’ll get back to you with a resolution at the earliest. Truly appreciate your understanding. Summary of your Case Details: Order Id:[protected] Description: I have cancled order[protected] and request id 00643438 on 10th of Nov and today 28th. 18 days passed but issue not yet resolved. Every time I contacted I am hearing that with in 2day issue will be resolved, I am not sure how many 2days I have to wait. Regards, Senior Management www.pepperfry.com