Pepperfry.com — order cancellation policy

Address:	Coimbatore, Tamil Nadu, 641023
Website:	www.pepperfry.com

Today i placed an order:[protected]Eveready led bulb combo 14w - 6500k pack of 3) qty 2 for rs 1071.
After placing the order i realized that i placed order on a wrong company with wrong number of qty.
So i wanted to cancel it. But i could not find any provision on their portal for it.
I called their support center on[protected] and inquired about cancellation, mr. Anorooth confirmed the above.
I requested to manually cancel the order and do reverse payment. He refused since it is against their policy.
I talked to his manager mr. Vincent to insists on my view about cancellation of my order, as exists in all the other online shops.
He again reconfirmed what his staff already said, that is "it is against their policy".

I escalated this to their customer support [protected]@pepperfry.com email.
I requested to escalate to their management to cancel my order for refund and also to incorporate the provision for customer online cancellation.

Pepperfry being a furniture selling company, try to use their outdated policy for online shopping.
This is against the interest of online users and unacceptable policy.

So request you to pressure them to modify their policy and make it competitive and acceptable to the internet age.

Thanks
Navaneetham