Pepperfry.com — Order not deliver nor cancelled

Address:

Visakhapatnam, Andhra Pradesh

I placed an order for 2 floor lamps from peperfry.com on 26/07/15. I paid by debit card. The order number is 30135104. The estimated delivery date was 05/08/15. Today its 30/08/15, But the product is still not delivered. Another problem is that, the customer does not get any real-time info in tracking the product. I contacted customer support 3-4 times, even they don't know where the package is. How pathetic the service is, They show ads on TV constantly, make the customer order products, but won't deliver it and make us customers fools. I want my money back as soon as possible..