[Resolved]  Pepperfry — complaint regarding pepperfry order id[protected].

Address: Bangalore, Karnataka, 560078

Hello,

I placed order for a dining table set on feb 23, 2020.

Order id[protected]
Sku fn1816343-s-pm26973

I placed this order online after confirming with them over the phone call also. I paid through credit card on their website.

As per tracking mentioned on their website, feb 27, 2020 was the shipping date. But even on feb 28th it wasn't updated on their website.

When i did the follow up with them on feb 28th they informed me that product will be delivered within timeline. And same they confirmed through email as well.

But after couple of hours they canceled the order. When i did the follow up they mentioned that they can not deliver to my location. Where as per their website they are still taking delivery for my area pin code.

Product is also still showing available on their site. Please refer this link and screenshot of same page (Attached herewith).
https://www.pepperfry.com/senath-6-seater-dining-table-by-royaloak-1816343.html?...

When i have paid for the product and it is showing availability also then i think it should be delivered to me within timeline.

Please look into this and assist.

Thanks,
Harshit
+2 photos
Was this information helpful?
No (0)
Yes (0)
Apr 2, 2020
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Mar 02, 2020
Pepperfry Customer Care's response
Dear Harshit, the team has confirmed to have processed the refund the amount will reflect in your source a/c within 5 -7 biz days.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Pepperfry
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1621
    Pending
    73
    Resolved
    825
    Pepperfry Phone
    +91 22 6157 6157
    Pepperfry Address
    Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
    View all Pepperfry contact information