Pepperfry — Delayed delivery, faulty product, refuse to replace

Address:	New Delhi, Delhi, 110024
Website:	www.pepperfry.com

I ordered two lamps from Pepperfry. I was very impressed initially by the website and had high hopes for my chosen products.
Both lamps were delayed by 1 week on arrival, which meant I waited 3 weeks in total from the order date. Both lamps were faulty on arrival. The metal base of one was severely crushed, and both shades were severely dented.
Pepperfry refused to replace the broken lamps, only offering to refund and collect items from my home. This was not satisfactory as I was again left without lamps!

Will not be shopping with them again!