[Resolved]  Pepperfry — Dressing Unit - Pathetic Service

I have ordered a dressing unit and delivery took 20 days and got in on 31st Oct 2021.

Order No:[protected]
DATE of purchase: 15oCT2021
FN1886156-S-PM34767

Nightmare started and going on until now with daily calls to Pepper fry.

It all started with missing plank which took 20 plus days and my daily calls and patience, post which the item was delivered.

Well that's not the end, the carpenter installed it with low quality hinges which couldnt hold the mirror of the dressing unit. Upon calling the carpenter he mentioned that the manager has given this low quality hinges and you know what he also mentioned that this was known but still due to his manager he installed it anyway.

Post that the loop has repeated, have been calling customer care since then with no luck.

Time i am taking to write this review is to help anyone who reads it and stay from this website who are doing nothing.

Thanks for reading and sorry for the big review.
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Feb 14, 2022
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Dec 15, 2021
Pepperfry Customer Care's response
Dear Gautham, We are sorry to hear about your concern. Please allow us some time to check the concern we will get back to you soon.
Regards,
Team Pepperfry
Verified Support
Jan 04, 2022
Pepperfry Customer Care's response
Dear Gautham, the refund for this order has been processed into the original source of payment on 29th December 2021 and the refund amount will reflect in your source a/c within 7 - 10 biz days.
Regards,
Team Pepperfry
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