Pepperfry — Extremely poor delivery and rude arrogant staff

Address:	600094
Website:	www.pepperfry.com

Refer my order number[protected]. Ordered a 2 seater and 3 seater sofa, paid nearly a lakh rupee 45 days back. 2 seater delivered 2-3 weeks ago. 3 seater was dispatched from Mumbai 21 days back and as per pepperfry it is still not reached chennai

Lie 1; 2 days back pepperfry custoemr care confirmed material reached chennai 5 days ago. So now it is 1 week since material is lying in chennal as on today

I callled pepperfry customer care 10 days ago and they promised they shall try delivery by january 25th .

I again called pepperfry on January 2nd and they said material is lying in chennnai but we cannot deliver for some reasons (though i paid full money 45 days back). they promised to call back and update

meanwhile i send mails to pepperfry, no calls from them, no answers

today called pepperfry again. A Rude guy answered and he said promised delivery date is after 5 days. So even if material has reached chennai, or even at my door step, they are not obliged to deliver it in my house as they still have 5 more days to keep the item with them. The Funny rude guy said upon asking that there are no senior people in pepperfry with whom i can raise my issue with.

1. ON the one hand, they put an extended delivery date even after taking advance cash
2. even after putting an extended delivery date, they still cannot live up to delighting a customer
3.Arrogance displayed by their ""Customer disservice"" team is unbelievable. Instead of sorting issues and gaining customer confidence, they were rude and arrogant

And the best thing is i placed a similar order on urban ladder on the same day, urban ladder gave me COD, they delivered items 2 weeks back, they dont even give such extended delivery dates as well. The comparison is as clear as broad day light