[Resolved]  Pepperfry — Faber kitchen chimney

Address:	Mumbai City, Maharashtra, 403109
Website:	www.pepperfry.com

I have ordered a faber kitchen chimney model 3d good 90 cm from pepper fry... Order number[protected]., delivered in reis magos, goa... Before placing an order i confirmed with pepper fry team if the installation will be initaited by them when i contacted first time while pre ordering on 12th sep 2016 during the conversation i have been given a contact person one mr. Mandeep +[protected] by pepper fry customer care executive... When i called mr. Mandeep thinking that he is from faber company.. He confirmed the installation would be done by faber company directly and it covers all the warranty as under... After the product got delivered when i called pepper fry for installation they clearly deny that installation is not their part and it has to be done by customer himself.. When i called faber directly they simply deny they will not cater online purchases... My question is... Why on earth they market their products on all the web sites if they don't provide service... Now i'm stuck in a situation where i don't know what to do with the product... After struggling a lot i've been told by mr. Mandeep who i believe now is only a supplier that someone from his contacts would install the product.. Now i do not have any idea if i am covered under warranty or not... I strictly convey to all the consumers that pepper fry does not have any consumer friendly policies... They say one thing while pre ordering and after sales they are of any help hence be aware... I learnt my lesson hard way... Amazon is & will be more professional in dealing these kind of issues